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TERMS AND CONDITIONS 

Hadleigh Park Cycles Hire

Last updated: 20/11/25

If you have any questions, you can contact us at:

Phone: 01702 20875431

Email: enquiries@hadleighparkcycles.co.uk

Terms and Conditions of cycle hire from Hadleigh Park Cycles

We have tried to keep our Terms & Conditions as straightforward as possible:

  1. Whoever signs the hire agreement is responsible for all bikes and accessories relating to that agreement, all of which must be returned in the same condition at the end of the hire period as was received at the start.
  2. The minimum age for hiring a bike is 18 years and 21years for E-Bikes.
  3. The hirer must prove his/her identity by supplying a photo ID and proof of current address, including 2 proof of address for value of bikes over £3000 (e.g. electric bikes). In practice this means a form of ID with current address (e.g. driving license), or photo ID and a recent utility bill (e.g. passport and water bill).  For electric bikes two separate proof of address is required (e.g. driving license and water bill).  HPC will accept electronic versions but will check the validity of the document by scrutinising the authenticity of the document.
  4. There is a £10,000 limit on the value of bikes hired. For larger groups it will require two separate signatures (e.g. 3 or more ebikes).
  5. By signing our waiver form you are agreeing to meet all the expenses incurred of all the bikes hired.
  6. Hadleigh Park Cycles will take a picture of the hirer purely as security measure in the event of theft or fraud. The phot will only be used in these circumstances, otherwise the picture will be deleted.
  7. There is no restriction on where the cycles are used, although we do not do long term hire, except in exceptional circumstances.
  8. Hadleigh Park Cycles reserves the right to refuse to hire for any reason.
  9. Hadleigh Park Cycles may require a deposit for total value of bikes over £3000.
  10. All of our bikes are safety checked beforehand over so no responsibility will be accepted by Hadleigh Park Cycles for loss, damage, or injury to the hirer, fellow riders, or third party, occurring during the hire period.
  11. In the event of any mechanical breakdown Hadleigh Park Cycles can only recover bikes and may not carry out repairs immediately. Refunds will only be considered for mechanical breakdowns occurring in the first hour of the hire period. Thereafter each rider is deemed to be completely satisfied that his or her bike and accessories are fit for purpose.
  12. While cycling off road, please keep to public rights-of-way where cycling is permitted and exercise due care to all other users. When using public highways riders must observe the Highway Code.
  13. Cycling is not risk free but with careful use of the equipment, injury to riders and third parties can be avoided. Hadleigh Park Cycles is exempt of any responsibility for any incidents related to the Hirer or any users of Hadleigh Park Cycles equipment as a consequence of careless behaviour of the Hirer, including physical injuries or even death of the Hirer, for any loss, costs, or expenses, during the hire period. The Hirer accepts the full responsibility for their behaviour while in possession of the bicycle. 
  14. We strongly recommend that all cyclists wear a good quality helmet – either your own or hired from us. You and everyone else in your group assume full responsibility for any accident, injury or death that should occur.
  15. All equipment will be checked after each hire by Hadleigh Park Cycles. Charges will apply for bikes returned damaged during the hire period. Hadleigh Park Cycles reserves the right to charge additional hours/days hire fees depending on degree of lateness and extent of damage.
  16. Upon request Hadleigh Park Cycles can provide bike locks. Please ensure that no bike is left unattended unless it is first secured to a fixed object using the lock through the frame and rear wheel. Any incident of theft must be reported to Hadleigh Park Cycles as soon as possible, and the hirer is responsible for the full replacement cost.
  17. You authorise Hadleigh Park Cycles to charge all eventual costs in case of damages, loss or theft of bike(s) or the hired equipment according to wholesale price and comprehensive of labour.
  18. Hadleigh Park Cycles recommends to all Hirers to have suitable Travel Insurance cover to meet any unexpected costs occurred whilst hiring.
  19. All hirers will be required to sign a copy of the hire agreement.
  20. Hadleigh Park Cycles recommend riders use a backpack to carry equipment: carrying equipment in hands is potentially dangerous.
  21. The Frog and Woom bikes and standard Merida bikes are suitable for non-technical trails e.g. roads or the green and blue trails. The premium and e- bikes are suitable for all trails.  The bike is controlled by the rider, so it is strongly advised that cyclists work within their capabilities, as all the trails at Hadleigh will have hazards that can cause serious injury, e.g. rocks, cattle grids.
  22. We recommend that if you are not confident in your abilities you book a coaching session with us (ask for details).
  23. Cycling is considered a hazardous activity, which may result in serious or fatal injury. Participants agree to risk assess all activities and ride within the capabilities of every rider.  Hadleigh Park Cycles wish to make the hire as enjoyable as possible and will readily offer advice and guidance, but it is for the hirer to take responsibility for deciding what is safe and reasonable to do.

Coaching cancelation policy and terms and conditions (Lose the Stabilisers, coaching, skills development, trail leading)

 

Hadleigh Park Cycles Coaching

Last updated: 20/11/25

Our Undertaking to you:

  • Hadleigh Park Cycles will provide cycle coaching by qualified and experienced people who are trained in first aid and have current enhanced DBS checks.
  • We coach for maximum enjoyment and progress without taking unnecessary risks.
  • We will try to ensure that you get the coach of your choice at the time of your choice, but at times we may have to substitute a coach or cancel a session at short notice.
  • Before each session the coach will examine your bike to ensure it is a good fit and safe to ride. The coach may complete repairs or adjustments.  These alterations are done in good faith and are designed to leave the cycle in a better condition than when started, but this will not be the same as work carried out in the controlled workshop environment.
 

Your undertaking to us:

  • You will accept that cycling is not a risk-free activity and occasionally accidents happen.
  • You will wear a helmet, unless express permission is given and witnessed.
  • You will inform us of any known medical condition or disability that may be relevant for the activity.
  • In the event of injury requiring medical attention, the coach takes no responsibility for the treatment provided for any unreported existing condition which increases the risk of a medical emergency.
  • Sessions will start promptly and in the event of you arriving late, the session will not extend beyond the reserved time, except at the discretion of the coach.
  • Sometimes a bike is not fit for purpose (e.g. too large). In this case the option will be to rent a cycle from us or book another session at further charge (no refund for missed session).

Cancellation Policy

  • Activities can be cancelled or rescheduled anytime up to 72 hours before the booking.
  • This means we do not refund or reschedule lessons less than 72 hours before lesson. This is to ensure it’s fair to every customer and so we can reliably pay our coaches a good wage that reflects their dedication and expertise. 
  • If you still want to cancel within this period, please email us and we’ll cancel the lesson without refund, and we will re-advertise the session. If the lesson is then re-booked we will give you a voucher or refund for another session.

Cancellation by us

  • Occasionally we will cancel sessions, sometimes at short notice. We only do this as a last resort due to circumstances beyond our control.  This includes the weather becoming unsafe according to our risk assessment, coach sickness or absence and no replacement available, or an unforeseen event
  • If we cancel the lesson, we will email and phone each customer as soon as we can and offer either a refund or rescheduled lesson.

 

Lose the stabilisers

HPC uses a coned off area of the staff car park.  We have been doing this for 10 years so are we are both used to the area, and other park users are used to us. Anyone riding on a public highway, even paths, will be sharing the space with vehicles.  Learning to ride with occasional cars, cyclists, dog walkers and pedestrians is preparation for this.  HPC actively teaches children, and their attending adults, about hazards and their management.  We acknowledge that riding in shared spaces is not risk free, but HPC manages the risks in the teaching area sufficiently to enable new riders to make informed and sensible decisions.  We teach that the risk of not learning to ride is the risk of being less active and risking related illnesses and diseases later in life.

Coaching

Coaching any form of cycling is not risk free.  The route will vary and real-world hazards may occur, either predictably or not.  We view these hazards as useful teaching points to be worked with.  The coaches always work with the situation using their training and professional expertise.

Service Notice

Please be aware we are closed for bike hire due to the current weather is server.