Privacy Policy – Hadleigh Park Cycles

Last updated: 20/11/25

Hadleigh Park Cycles (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK data protection law including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what personal information we collect, how we use it, how we store it, and your rights as a customer.

If you have any questions, you can contact us at:

Phone: 01702 20875431

Email: enquiries@hadleighparkcycles.co.uk

1. Who We Are

Hadleigh Park Cycles

(Insert address if you would like it included)

We provide bicycle sales, servicing, repairs, accessories, and customer support.

2. Information We Collect

We may collect and process the following personal information:

Information you provide directly

Name
Email address
Phone number
Address (for bookings, orders, servicing, or collection)
Payment details (processed securely by third-party payment providers – we do not store card details)
Bike details (model, serial number, service history, etc.)
Messages, feedback, and enquiries

Information collected automatically

When you visit our website, we may collect:

IP address
Device type
Browser information
Cookies and website usage data (see Cookie section if you want one added)

Information from third parties

We may receive information from:

Payment processors
Booking platforms
Social media (if you interact with us)

3. How We Use Your Information

We process your information for the following purposes:

To respond to enquiries and provide customer support
To manage bookings, repairs, servicing, and product orders
To process payments securely
To confirm collection or delivery of repairs/services
To send service updates, reminders, or important notices
To maintain our service history records
To improve our website, services, and customer experience
To meet legal or regulatory obligations

We do not sell or rent your personal information to any third party.

4. Legal Basis for Processing

We process your personal information under the following legal grounds:

Contract: To supply goods or services you have requested
Consent: Where you have opted-in (e.g., marketing)
Legitimate Interests: For communications, customer service, security, and service records
Legal Obligation: To comply with tax, safety, or regulatory requirements

5. How We Store and Protect Your Information

We take data security seriously and use appropriate technical and organisational measures to protect your information from:

Unauthorised access
Loss or theft
Disclosure
Alteration
Misuse

Personal data is stored securely within the UK or recognised safe jurisdictions.

6. How Long We Keep Your Information

We keep your information only for as long as necessary:

Service/repair records – up to 7 years (legal requirement)
Enquiries – up to 12 months
Marketing data – until you opt out
Payment information – not stored by us

You can request deletion of your data at any time (see Your Rights section below).

7. Sharing Your Information

We only share your information when necessary, such as with:

Trusted service providers (IT, payment processors, booking systems)
Legal authorities (if required by law)
Professional advisers (e.g., accountants)

We never share your information for marketing purposes unless you have explicitly agreed.

8. Your Data Protection Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to certain forms of processing
Transfer your information (data portability)
Withdraw consent at any time (for marketing, etc.)

To exercise these rights, contact us at:

enquiries@hadleighparkcycles.co.uk

or call 01702 20875431.

9. Marketing Communications

We may send occasional updates or promotions only if you have given consent.

You can unsubscribe at any time via:

Email footer links
Replying “unsubscribe”
Contacting us directly

10. Cookies & Website Tracking

If you want, I can create a full cookie policy, but in short:

Our website may use cookies to improve performance, analytics, and user experience. You can manage cookie settings through your browser.

11. Links to Third-Party Sites

Our website may include links to external websites. We are not responsible for their privacy practices, and you should review their policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Hadleigh Park Cycles

📞 01702 20875431

📧 enquiries@hadleighparkcycles.co.uk